Problem Reporting

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Problem Reporting

As in every PMOD module, PSAMPLE includes a functionality to directly send a problem report to the Support team ( This report can include the log output, screen captures and a problem description entered by the user.

The capture button tb-tab-capture creates a capture of the entire screen (not only the PMOD window) and adds it to a buffer of up to 20 captures. The console button tb-console opens the Console dialog window illustrated below.


The captures can be inspected on the Screen Capture(s) pane with the left/right arrow buttons, and the current one saved in one of the available formats. The Log pane contains the log messages, if the output has been configured to be saved in a file on the On Start tab of the Users Configuration. To submit a problem description please activate the E-mail to Support button. It opens a dialog window,


in which the user can select the Module affected, and define whether the Log Output and the Screen Capture(s) should be included. The problem description should be typed into the text field, and the user's email address into the Your email field. Note that multiple addresses can be specified, separated by the colon character (;). Use the Yes button to submit the email, or No to cancel.

Note: Although the standard mailing port is used, corporate/institutional firewalls may prevent PMOD from submitting the e-mail. In this case a notification will be shown, and the user needs to report the problem either through his support login, or by standard e-mail.